Required Knowledge, Skills and Abilities, Ability to work flexible hours, morning, afternoon, evening, holidays, must be dependable, have good people skills, self- motivated, ability to delegate task, outgoing, customer service oriented, team player, energetic, ability to communicate clearly and effectively, ability to rapidly analyze, maintain vendor relationships, knowledge of the retail environment, strong problem-solving, team-building skills, ability to work in a fast-paced environment, ability to deliver excellent customer service, working knowledge of financial reports, experience in inventory management, ability to problem solve, strong organization and planning skills, ability to be a team leader, strong people skills, ability to work under pressure. Starbucks Case Study Structure I can recall, my parents saying they could not start the day without a cup a coffee.
Established inStarbucks currently has 15, stores worldwide and has seemingly become synonymous with the word "coffee. What made Starbucks hugely successful?
In reality, it was because an entrepreneur who believed in strong operations management and having a central focus for everyone in the company to follow. This was the long-term vision of Howard Schultz. He was well aware that developing this coffee culture successfully involves not only utilizing an impactful marketing strategy but also managing an efficient operating management system as well.
The Starbucks business plan, along with its organized functional plan, helped Starbucks create a near monopoly in the coffee industry. With the variety and uniqueness of their products, Starbucks had such a commanding lead over its nearest competitor yes, they have competitors.
Caribou Coffee is the most prominent among the small-chain coffeehouses while McDonald's and Dunkin' Donuts are established eateries that recognized the trend of higher specialty coffee consumption. Kraft and Nestle are competitors that manufacture and sell their products primarily in grocery and retail stores.
What separated Starbucks from those other coffee competitors and drove their revenues was that the corporate strategy was pervasive throughout the entire company whether it is in operations, marketing, or financial management. Setting objectives and charting the path to achieve those objectives are essential in bringing about the kind of growth that Starbucks had.
Every corporate strategy begins with a mission statement. Their mission statement states the following: It also allowed for Starbucks to be adaptable to changes in market trends and new regulations. The meaning of the mission statement is the central focus of the organization and helps the operations function at Starbucks to implement business strategy.
Once implemented, that same drive is used to sustain the energy level needed to maintain the business strategy, as well as everyday operations. These everyday operations can range from top executives creating financial reports for decision-making purposes to the frontline employee who is preparing one of Starbucks many drinks.
Upon close examination of exactly how everyday operations at Starbucks compel profitable growth, one can see that the concentration on quality and innovation is a part of every aspect of each step in the Starbucks progression.
This has permitted Starbucks to stay ahead of competitors and position itself to take a large market share in the coffee industry. The large market share is clearly evidence of an overall operating system that is performing at an efficient rate.
When determining how key operational processes of Starbucks contribute to the overall business strategy, one must first look at the employees or "partners," as they are called at Starbucks. Executive management believed that partner satisfaction leads to customer satisfaction.
Satisfied partners and "baristas" hourly-wage employees mean that most routine operation activities such as taking orders and doing monetary transactions are running competently and at a rate to maximize revenue.
A content workforce leads to fewer partners leaving the corporation. In turn, having less partner turnover tends to increase manager stability which enables the store to do a much better job of recognizing regular customers and providing personalized service.
In addition, incentives such as promotion from within the company and continued training help enhance stability as well. Starbucks stores that retain the same managers and baristas have the ability to offer a more personalized service to regular customers and will be familiar with the appropriate procedures to create the drinks requested.
Knowing how to keep a customer satisfied is particularly important in the service industry.Theme selection Design at Starbucks begins with a strategic planning process to select key concepts, themes and palettes for the coming year.
Shop floor representatives are involved in final product reviews and part of the design process is the production of photographic instructions to help store management to install and arrange new items. Afterward, developing an implementation plan for strategic change in Starbucks, a complete process should be followed for implementation.
Next section of this . Essentials Guide to Strategic Planning Welcome Strategic Planner! To assist you throughout your planning process, we have created a how-to guide on The Basics of Strategic Planning which will take you through the planning process step-by-step and keep you on track.
Case Management Philosophy and Guiding Principles Case management is a specialty practice within the health and human services profession. Everyone directly or indirectly involved in healthcare benefits when healthcare professionals and especially case managers appropriately manage, efficiently provide, and effectively execute a client’s care.
Going through a strategic planning process is a great way to build a team and gain consensus on objectives. There are two extremes that challenge the consensus-building process. The first challenge is a business with a strong leader and a passive management team. Starbucks chairman, president and chief executive officer Howard Schultz and other company leaders will detail the company’s five-year strategic growth plan today at .